We are working with a 5* rated housebuilder who is seeking an experienced Inspections Manager to join their growing team in Cambridgeshire. This is a key customer-facing role, ensuring homes are delivered to the highest standards and that customer issues are managed efficiently and professionally.

The Role

As Inspections Manager, you will be responsible for overseeing property inspections, identifying defects or customer-reported issues, and ensuring these are accurately logged and referred to the relevant internal departments for resolution and snagging works.
You will act as a central point of coordination between customers, site teams, customer care, and subcontractors, ensuring a smooth and timely process from issue identification through to completion.

Key Responsibilities:

Carry out inspections on completed and occupied properties

Identify, record, and report defects, snags, and customer issues

Liaise with site, build, customer care, and commercial teams to allocate works

Monitor progress of remedial and snagging works to ensure timely resolution

Maintain clear and accurate records and reports

Provide a high standard of customer service, managing expectations professionally

Support the business in maintaining its 5? customer satisfaction rating

About You:

Previous experience in a similar role within residential housebuilding or construction

Strong understanding of build quality, defects, and snagging processes

Excellent communication and customer service skills

Highly organised with strong attention to detail

Confident liaising with multiple internal departments and external contractors

Ability to manage priorities and work autonomously

What's on Offer:

Opportunity to work with a highly regarded 5* housebuilder

Stable, long-term role with clear responsibility and impact

Supportive team environment with a strong focus on quality and customer care