Salary/rate:Up to £28000 per annum + £18.80 per hour PAYE
Location:West Malling, Kent
Type:Contract
Posted:11/03/24
Reference:BBBH6091_1710166010
Consultant: | Amy Courtney |
+44 20 3743 9808 | |
amy@knightwood.com |
My client is a major housebuilder who are looking for a Customer Care Co-Ordinator to join the team on a temp to perm basis, in West Malling, Kent.
Details of the role are as follows:
- To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.
- To communicate with the Customer Care Manager and Head of Customer Care.
- To maintain the relevant Customer Care system(s) and dashboard(s).
- To co-ordinate schedule of works for the Customer Care Operatives.
- Handling and responding to all customer correspondence.
- To liaise between sub-contractors, customer, and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
- To liaise with the Buying department - order materials as and when required.
- Ensure any issues that arise post-completion are effectively and efficiently dealt with.
- To keep accurate plot and job records.
Skills, knowledge and aptitude
- Property defect experience.
- Ability to work to deadlines and under pressure
- Ability to work on own initiative
- Communication and listening skills
- Ability to liaise with internal and external personnel
- Smart and presentable, enthusiastic, flexible
- Good telephone manner, good computer knowledge, word, excel, outlook
- Plus a bespoke system on which training will be given
- £28k per year, £18.80 per hour PAYE on a temp basis initially
- Immediate start
If you have a low level of construction defect knowledge, perhaps you have maintained your own property but possess the other attributes required, please do still apply.
This is a excellent opportunity to join a well established business.