Customer Care Coordinator

We are currently recruiting on behalf of a reputable Housebuilder who has an exciting opportunity within their Customer Care team.

The role will be based at the regional office in Hertfordshire, reporting into the Customer Care Manager.

Duties will include-

Receive and log defects reported by customer.
Register the work on their database and allocate suitable trades.
Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
Manage the Maintenance Operatives diary
Provide administration support for the Department
Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
Liaise with Buying department regarding order materials as and when required.
Follow up and audit trail for completion paperwork.
Liaise with Site Managers to ensure that remedial works are completed within timescales.
Update weekly reports and distribute to relevant personnel.
Keep accurate records ensuring files are kept up-to-date.
Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.

Skills required:

Ability to work on own initiative
Effective listening skills
Excellent customer service skills
Ability to liaise with internal and external personnel
Good administration skills
Able to work to deadlines in a fast-paced environment
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

If you are experienced in Customer Care, Ideally housebuilding, and pride yourself on delivering an excellent customer experience please apply today