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We are currently recruiting on behalf of a busy family run housebuilder who are based in Hertfordshire.
The role itself will be that of a Customer Coordinator who is based at the head office along with another Coordinator reporting into the Customer Care Managers. As well as fulfilling the usual duties of a Coordinator, the ideal candidate will be an extremely efficient administrator, due to the increase of admin that will come with some legislation changes within the industry coming in to play later this year.
Duties will include-
Receive and log defects reported by customer.
Register the work on their database and allocate suitable trades.
Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
Manage the Maintenance Operatives diary
Provide administration support for the Department
Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
Liaise with Buying department regarding order materials as and when required.
Follow up and audit trail for completion paperwork.
Liaise with Site Managers to ensure that remedial works are completed within timescales.
Update weekly reports and distribute to relevant personnel.
Keep accurate records ensuring files are kept up-to-date.
Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.
Ability to work on own initiative
Effective listening skills
Excellent customer service skills
Ability to liaise with internal and external personnel
Good administration skills
Able to work to deadlines in a fast-paced environment
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
If you are experienced in Customer Care and pride yourself on delivering an excellent customer experience please apply today.