My client is a large residential developer who are based in West Malling, Kent who are looking for an experienced Customer Care Co-Ordinator for a period of 3 months to cover a period of sickness leave.

The job spec is below but ideally you will have experience in dealing with property defects issues for a construction company, and even better, a residential developer.

• To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.
• To communicate with the Customer Care Manager and Head of Customer Care.
• To maintain the relevant Customer Care system(s) and dashboard(s).
• To co-ordinate schedule of works for the Customer Care Operatives.
• Handling and responding to all customer correspondence.
• To liaise between sub-contractors, customer, and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
• To liaise with the Buying department - order materials as and when required.
• Ensure any issues that arise post-completion are effectively and efficiently dealt with.
• To keep accurate plot and job records.
• To always represent the company professionally in both personal appearance and conduct.
• To carry out any other reasonable tasks in accordance with operational needs as requested by your manager.

Skills, knowledge and aptitude

• Property defect experience.
• Ability to work to deadlines and under pressure
• Ability to work on own initiative
• Communication and listening skills
• Ability to liaise with internal and external personnel
• Smart and presentable
• Enthusiastic
• Flexible
• Good telephone manner
• Good computer knowledge:
• Word
• Excel
• Outlook
• Plus a bespoke package on which training will be given

If you are immediately available for work and possess the right experience, please apply with an updated CV.