Salary/rate:Up to £18.66 per hour + PAYE umbrella
Location:West Malling, Kent
Consultant:Amy Courtney
 +44 20 3743 9808

My client is a large residential developer who are based in West Malling, Kent who are looking for an experienced Customer Care Co-Ordinator for a period of 3 months to cover a period of sickness leave.

The job spec is below but ideally you will have experience in dealing with property defects issues for a construction company, and even better, a residential developer.

  • To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.
  • To communicate with the Customer Care Manager and Head of Customer Care.
  • To maintain the relevant Customer Care system(s) and dashboard(s).
  • To co-ordinate schedule of works for the Customer Care Operatives.
  • Handling and responding to all customer correspondence.
  • To liaise between sub-contractors, customer, and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
  • To liaise with the Buying department - order materials as and when required.
  • Ensure any issues that arise post-completion are effectively and efficiently dealt with.
  • To keep accurate plot and job records.
  • To always represent the company professionally in both personal appearance and conduct.
  • To carry out any other reasonable tasks in accordance with operational needs as requested by your manager.

Skills, knowledge and aptitude

  • Property defect experience.
  • Ability to work to deadlines and under pressure
  • Ability to work on own initiative
  • Communication and listening skills
  • Ability to liaise with internal and external personnel
  • Smart and presentable
  • Enthusiastic
  • Flexible
  • Good telephone manner
  • Good computer knowledge:
  • Word
  • Excel
  • Outlook
  • Plus a bespoke package on which training will be given

If you are immediately available for work and possess the right experience, please apply with an updated CV.